Refund policy

Refund Policy

At UDB Skin Clinic, we are committed to providing high-quality skincare products and services. This refund policy outlines our guidelines for returns, refunds, and appointment cancellations.

Products

1. Unopened Products**: We offer a full refund for unopened, unused products returned within 30 days of purchase.

2. Opened Products**: Opened products are non-refundable. This policy ensures the quality and safety of our products for all customers.

3. Damaged or Defective Products**: If you receive a damaged or defective product, please contact us within 7 days of receipt. We will provide a full refund or replacement at our discretion.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@udbskinclinic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@udbskinclinic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@udbskinclinic.com.

 Services

1. Cancellations and Rescheduling**: We require 48 hours' notice for cancellations or rescheduling of services. This policy helps us manage our schedule effectively and provide the best service to all our clients.

2. Late Cancellations and No-shows**: Cancellations made with less than 48 hours' notice and no-shows may be subject to a cancellation fee or charged the full service amount, at our discretion.

3. Dissatisfaction: If you are unsatisfied with a service, please inform us within 48 hours of your appointment. We will work with you to resolve the issue, which may include a partial or full refund at our discretion.

 How to Request a Refund or Cancel an Appointment

1. Contact our customer service team via:

   - Email: info@udbskinclinic.co.uk

   - Telephone: 02037945114

2. For product returns, provide your order number, the item(s) you wish to return, and the reason for the return.

3. For appointment cancellations or rescheduling, please provide your name, appointment date and time, and reason for cancellation.

Refund Processing

1. Once we receive and inspect the returned item, we will notify you about the status of your refund.

2. If approved, refunds will be processed to the original method of payment within 5-10 business days.

3. Shipping costs for returns are the responsibility of the customer unless the product was damaged or defective.

We reserve the right to refuse refunds that do not comply with this policy. This refund policy may be updated from time to time without prior notice.

For any questions or concerns about our refund policy, please contact our customer service team using the contact information provided above.

 

Last Updated: 04/10/2024